Data protection and cookie information
1. Introduction
WT Wien Ticket GmbH, Hütteldorfer Strasse 2f, 1150 Vienna, Tel: +43/1/58885 - 500, e-mail: office@wien-ticket.at ("we", "us"), is committed to protecting your personal data. We therefore comply with the applicable legal provisions on the protection, lawful handling and confidentiality of personal data and on data security, in particular the General Data Protection Regulation ("GDPR") and the corresponding national applicable Data Protection Act ("DSG"). Below you will find out what information we may collect, process and use when you visit and use our website www.wien-ticket.at ("Website"), in case you enter into a business relationship with us and you purchase tickets from us online, at one of our locations or via a cooperation partner or by telephone.
This Privacy and Cookie Policy applies in addition to our Terms of Use. These terms of use generally govern your use of our website.
We may need to update this Privacy and Cookie Policy from time to time as the internet evolves. We therefore recommend that you check this page at regular intervals to ensure that you have read the latest version.
2. What is personal data?
Personal data is information about data subjects whose identity is determined or at least determinable. This includes, for example, your name, your e-mail address and your IP address.
3. What data do we collect from you, for which purpose, on what legal basis and for how long do we process this data?
In general, we only process your personal data on the basis of the statutory provisions. We only store your personal data for as long as is necessary for the purposes for which it is processed. In addition, we may be obliged to store your data for longer due to corresponding statutory retention periods (e.g. for a period of seven years due to tax and accounting obligations). Data will only be stored for an extended period if any legal disputes subsequently arise. This longer storage is then carried out to protect our legitimate interests in the assertion, clarification or defense of legal claims.
3.1 Technical data
In case you visit our website, we record the IP address of your device, the date and time of access, the Internet browser used and your operating system, your click behavior on the website, your Internet provider and the website from which you visit us.
This data is automatically generated by our servers if you use our website and is required so that we can provide you with the requested services. We therefore only process the technical data in order to be able to provide you with our website and the associated services and for security reasons. This data processing is therefore necessary to protect our legitimate interests in providing a user-friendly and secure website.
3.2 Usage data
We also collect and process the following data about your use of and interaction with our website on the basis of our legitimate interests in providing a functional website and to carry out pre-contractual measures and fulfill the contract: IP address of your device, the Internet browser used, the browser language, the operating system, the files requested on our website, your settings for Java, screen resolution, color depth, your click behavior on the website (time of access, clicks), interactions from and with our newsletter and the website from which you visit us (referrer URL).
This data is collected via cookies (details below). We use usage data for (i) web analysis, (ii) improving our services and our website, (iii) increasing user-friendliness. This data processing is based on your consent to the use of cookies on our website. You can revoke this consent at any time (e.g. via your browser settings for cookies or the button below) with effect for the future.
Access data and log files are stored by us for a maximum period of six months and then deleted. Data from interactions from and with our newsletter are anonymized after six months and then stored for two years. We generally store data about your usage behavior for a period of three years from the date of the last access.
3.3 Registration
In case you register on our website, we collect the personal information you provide, whereby mandatory data is marked (title, name, e-mail address, address, password and optionally the telephone number, fax number and date of birth). If you provide more data than is mandatory, we will use it to offer you a better service, for example by being able to inform you flexibly and easily about changes to your orders at short notice.
This data processing takes place solely for the purpose of providing your user account on our website. The data processing is based on your consent and is therefore necessary for the fulfillment of our (pre-)contractual obligations.
We store data in connection with your registration and your user account in general until the end of your customer relationship with us or beyond that until the expiry of corresponding statutory retention obligations (usually for a period of seven years due to tax and accounting obligations).
Data of customers who have not placed any orders and are also not registered for the newsletter or Wien Ticket Club mentioned under point 3.5. will be stored for a period of 6 months.
3.4 Order processing
If you wish to purchase tickets online, by telephone, at the Wien Ticket Center, at a Wien Ticket Partner or at one of our advance booking offices, or if you wish to collect the tickets you have purchased online or by telephone, we will process certain personal data about you in order to process and handle the order or purchase and to be able to issue your tickets to you. Specifically, we process the following personal data in the context of orders and ticket purchases: Name, address, telephone number or contact option, date of birth, bank details, invoice, booking confirmation and all other individual data stored during ordering processes or in the user profile. In addition, we may require an official ID from you (e.g. when collecting tickets in order to identify you and correctly allocate your order, or when accepting cash payments in the event of cancellation). We will make a copy of your ID for evidence purposes. In connection with canceled tickets, we may also need to process your bank or credit card details in order to carry out refunds.
This data processing is carried out solely for the purpose of executing and processing your orders or purchases, for customer support, for contract administration and for the implementation of pre-contractual measures. This data processing is therefore necessary for the fulfillment of our (pre-)contractual obligations.
In general, we store data in connection with your purchases and orders for a period of three years from the end of the respective event or beyond that until the expiry of corresponding statutory retention obligations (usually for a period of seven years due to tax and accounting obligations).
We also process data on your demand and purchasing behavior and your interests on the basis of our legitimate interests in creating statistical evaluations and providing individual advice/support.
In addition, we process personal data collected through the use of our website (product description, scope of services, website visits, user behavior) for the purpose of processing your order and providing our services and thus in the context of fulfilling the contract.
3.5 Newsletter and other direct marketing measures
If you have also given us your consent in accordance with Art. 6 para. 1 lit. a GDPR by clicking the corresponding box, we will process the personal data you provided during registration (title, name, e-mail address, address, password and optionally telephone number, fax number, date of birth) as part of our direct marketing interests described below:
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Vienna Ticket Club
By ticking the Wien Ticket Club checkbox, you expressly agree that the personal data you voluntarily provide will also be processed by us to send you personalized and targeted newsletters about similar events to the events you have already booked, as well as deals, discount codes, invitations, contests and credit notes collected at irregular intervals by e-mail.
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Newsletter
By ticking the checkbox for your area of interest "General newsletter", "Family", "Jazz", "Cabaret", "Classical music/theater", "Museum/Exhibition", "Musical/Show", "Pop/Rock", "Schlager", "Sport", you expressly consent to us processing the personal data you have voluntarily provided for the purpose of sending you newsletters in the corresponding area of interest (e.g. in the case of "Jazz", only advertising emails relating to this music genre).
In addition, by ticking one of the above newsletter checkboxes, you consent to the personal data you have voluntarily provided being processed by WT Wien Ticket GmbH (by e-mail) for the purposes of surveys on service and advice as well as reminders if you have filled the online shopping cart but not completed the purchase process.
You can revoke this consent for individual or all purposes at any time by contacting WT Wien Ticket GmbH: In the case of marketing information sent by e-mail, for example, you can also withdraw your consent by clicking on the "unsubscribe" link at the end of the e-mail.
If you have only registered for our Vienna Ticket Club or newsletter and are not a customer of ours, we will store your data for a maximum of three months after revocation of your consent, if no revocation takes place, for a maximum of three years after the last contact.
3.6 Contacting us
We also collect any other data (name, e-mail address, subject of your message and message content) that you provide to us voluntarily, e.g. if you contact us with an inquiry or if you let us know your interests so that we can make you targeted offers from our range of services.
We only process your personal data when you contact us in order to process your inquiry, to contact you at a later date and to send you the information you have requested. This data processing is therefore necessary to fulfill our (pre-)contractual obligations.
We store your data in connection with contacting us for a period of generally four years.
3.7 Communication via social media platforms
You can also contact us via our social media channels. In this case, we process the data you provide (usually your name or user name and the content of the communication) to respond to your inquiry, as part of the subsequent contact you request via the respective social media platform and to transmit the information you request. For this purpose and possibly other purposes, your personal data will also be processed by the respective operator of the social media platform. This data processing in the context of communications via social media platforms is necessary to fulfill our (pre-)contractual obligations. We store your data in connection with contacting us for a period of generally four years.
4. How do we collect your data?
We collect the technical data that is generated when you visit our website automatically and generally via cookies (see point 6 below for details). Your user data as well as your contact and order data are provided by you or arise in connection with our services.
5. Do we pass on your data to third parties?
We transfer your personal data to the extent necessary to the following external service providers (processors) who support us in the provision of our services:
- IT service providers and/or providers of data hosting solutions or similar services.
- Other service providers, providers of tools and software solutions that also support us in the provision of our services and act on our behalf (including providers of marketing and analysis tools, marketing agencies, communication service providers, customer service hotline).
- Organizer of events.
All our processors only process your data on our behalf and on the basis of our instructions so that we can provide you with our services.
We also transfer your personal data to the extent necessary to the following recipients (controllers):
- Any third parties involved in the provision of services to fulfill our contractual obligations (e.g. banks for payment processing, payment providers).
- External third parties to the extent necessary on the basis of our legitimate interests (e.g. auditors and tax consultants, insurance companies in the event of an insurance claim, legal representatives in the event of a claim).
- Authorities and other public bodies to the extent required by law (e.g. tax authorities).
- Facebook Inc. and Google Inc. in accordance with point 6 if you have given your consent to the use of cookies.
6. Cookies and third-party tools
Like most websites, we also use cookies if this is technically necessary for the use of the websites or if you have given your consent. Cookies are small text files that our server sends to your browser and stores on your device when you visit our website in order to make the use of our website more convenient.
If you do not give your consent, we will only collect anonymous data, e.g. to determine the total number of visitors to our website.
We use (i) functional cookies, which are necessary for the operation and provision of our website, and (ii) analytics cookies, which help us collect general data about website usage and interaction in order to analyze the use of our website.
You can also object to the setting of cookies via your browser settings. If you deactivate or reject cookies, it is possible that you will not be able to use certain functions of our website.
6.1 Use of Facebook "Like" button (= social media plug-ins)
This website uses a Facebook or Google interface ("social media plug-in") for the "Like" button in order to promote an improved dialogue with friends or the WIEN-TICKET community and to optimize the user experience. The integration corresponds to the given possibilities of Facebook. If you click on such a button, the following data may be transmitted to the respective operator of the social network: IP address, browser information and operating system, screen resolution, installed browser plugins, origin of the visitor and URL of the current page. The respective social network can assign your usage behavior to your personal social media account. No data is transferred to third parties. The Facebook usage and data protection guidelines apply. WT Wien Ticket GmbH assumes no liability for the exchange of data and for the further use and utilization of data by Facebook.
Further information about Facebook can be found at https://de-de.facebook.com/privacy/explanation or https://de-de.facebook.com/policy.php.
6.2 Use of Facebook Pixel
Facebook Pixel is an analysis tool of the social network of Facebook Inc., 1601 Willow Road, Menlo Park, CA 94025, USA, with which we can measure the effectiveness of our marketing measures on the basis of voluntary consent. This helps us to understand what actions people take on our website. Pixel data is used in particular to ensure that ads are displayed to the right people. The use of Facebook Pixel can be controlled in your own Facebook settings.
6.3 Use of Google Analytics
If you have consented to the use of cookies, we also use special analysis cookies. This website uses Google Analytics, a web analytics service provided by Google Inc ("Google"), to help the website analyze how users use the site.
This analysis tool uses cookies to collect standard logging information and visitor behavior on our website in aggregated form. The information collected by Google Analytics cookies about your use of this website (including your IP address) is transferred to Google servers (usually in the USA or in other countries outside the EU) and stored there. However, the IP address will be shortened by Google beforehand within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. In addition, the IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
The following information is collected by Google Analytics Browser: device type, device model, country, service provider, screen resolution (on mobile device), time spent on the website, language, operating system, pages visited on the website. Google will use this information in particular to evaluate the use of the website by users in order to compile reports on website activity. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. The information generated by Google Analytics about your use of this website (including your IP address) is stored by Google Inc. Google will use this information to analyze the use of the website. Anonymized evaluations and graphics on the number of visits, number of pages accessed per user, etc. are created. We use these exclusively for the purposes of our own market research and, above all, for the optimization and need-based design of our websites. You can find more information about Google Analytics at www.google.com/analytics.
If you do not want any website to record your activities via Google Analytics, you can download and install an appropriate browser plug-in at https://tools.google.com/dlpage/gaoptout.
7. How is your data protected?
We take appropriate technical and organizational security measures to protect your personal data against accidental or unlawful destruction, loss or alteration and against unauthorized disclosure or access. In addition, we and our employees are obliged to maintain data secrecy and confidentiality.
We would like to point out that, in view of the existing risks on the Internet, we cannot guarantee complete security for the confidentiality of your data collected online and any unlawful access by third parties.
8. Rights of data subjects
We respect your right to privacy: It is important that you can control your personal data. You therefore have the following rights in accordance with Art 15 et seqq. GDPR:
You can request information about the personal data stored about you at any time. In addition, under certain conditions, you can request the correction or deletion of your data. You may also have the right to restrict the processing of your data and the right to receive the data you have provided in a structured, commonly used and machine-readable format. You can withdraw your consent to the processing of your personal data at any time if the processing is based on your consent; in particular, you can unsubscribe from direct marketing measures and deactivate cookies.
You also have the right to object to data processing at any time if there are reasons for this arising from your particular situation.
You have the option of lodging a complaint with the data protection authority. The data protection authority competent for us is: Österreichische Datenschutzbehörde, Barichgasse 40-42, 1030 Vienna.
You can contact us to assert your rights as a data subject. Please send us your request, stating your name and questions as precisely as possible, so that we can process it.
9. Questions and further information
For questions and further information about data processing via our website, you can contact us at any time using the following contact details:
WT Wien Ticket GmbH
Hütteldorfer Strasse 2f, 1150 Vienna
Tel: +43/1/58885 - 500
E-Mail: kundenservice@wien-ticket.at
UID: ATU61348624
Company register: FN 256701b
Commercial register court: Vienna Commercial Court
Chamber jurisdiction: WKO Vienna
DVR-No.: 2111235
Vienna, October 2024