General Terms and Conditions of the Wien Ticket Club

of WT Wien Ticket GmbH, Hütteldorfer Straße 2f, 1150 Vienna (hereinafter referred to as "Wien Ticket"):

1. Scope of application and membership

1.1. These General Terms and Conditions ("GTC") apply to membership of the Wien Ticket Club.

1.2. Any natural person of legal age who uses the services for private purposes can become a Wien Ticket Club member. Commercial use of the Wien Ticket Club is excluded.

1.3. Membership of the Wien Ticket Club and the services for Club members are free of charge unless otherwise agreed.

1.4. In the course of applying for registration as a participant in the Wien Ticket Club or after registration with a valid email address via the account settings, the member expressly agrees to the present General Terms and Conditions of the Wien Ticket Club.

1.5. For the purchase of tickets brokered via Wien Ticket, the Wien Ticket General Terms and Conditions also; for lotteries, the Wien Ticket Conditions of Participation apply.

2. Services for Wien Ticket Club members

2.1. Wien Ticket Club members receive free information, mailings about events or benefits granted exclusively to Club members.

2.2. There is no entitlement to the granting of certain Club benefits, unless these are expressly mentioned below.

2.3. A Club member who achieves a card price turnover of € 250 (incl. VAT) within a calendar year will receive a credit note of 2.5% of the card price turnover achieved in the previous year in the first quarter of the following year.

2.4. The accumulated credit expires with regard to the free membership at the end of the calendar year in which it was issued. For example, a credit achieved in September 2024 and issued in the first quarter of 2025 will expire on 31. December2025.

2.5. Sales include all bookings made online via www.wien-ticket.at, at the Wien Ticket Pavilion at the State Opera (Herbert-von-Karajan-Platz 1, Vienna, 1010 Vienna) and at the Wien Ticket Call Center at +43.1.58885. The turnover is only allocated to the corresponding account via the email address given at the time of booking. Subsequent changes are not possible. The club member is solely responsible for providing the correct email address during the booking process.

2.6. Wien Ticket reserves the right to restrict the granting of credits to certain events or to exclude individual events (e.g. in the case of special promotions).

2.7. Wien Ticket reserves the right to cancel the corresponding turnover on the credit account in the event of any withdrawal from the purchase (contract cancellation, rescission, withdrawal, etc.) for which the Club member was granted a credit note, as well as in the event of incorrect bookings and misuse.

2.8. It is not possible to transfer the credit to third parties.

2.9. Wien Ticket reserves the right to withhold or not grant the credit of the corresponding Wien Ticket Club member if there are justified indications of commercial use (e.g. due to a high number of ticket resales).

2.10. The credit note issued by Wien Ticket can be redeemed when ordering via Wien Ticket by quoting the corresponding voucher number. The redemption of credit notes is also possible after termination until the end of the validity of the credit note.

2.11. Club members can log in online at www.wien-ticket.at and view their purchase data and the sales made. Objections to the accuracy or completeness of this sales data can only be made in writing to Wien Ticket with proof of the original purchase receipt.

2.12. A Club member also receives a Wien Ticket birthday voucher at the beginning of the month of birth. This voucher will only be sent by newsletter if the Club member has given valid consent and a valid email address and date of birth have been provided.

3. Termination of the contractand amendments to the General Terms and Conditions

3.1. The Club member is entitled to terminate membership of the WienTicket Club at any time by sending a written notification to Wien Ticket (1150 Vienna, Hütteldorfer Straße 2f; e-mail: kundenservice@wien-ticket.at or kundenservice@ticket.at) . In this case, the accumulated credit balance and the entitlement to a credit note from it in accordance with point 2.2. expire. Credit notes already issued remain unaffected by this.

3.2. Termination by Wien Ticket is possible with a notice period of 4 weeks to the end of the calendar year. This must be in writing (e-mail is sufficient). The right to extraordinary termination remains unaffected. Credit notes already issued also remain unaffected by this.

3.3. Wien Ticket is entitled to block membership immediately for important reasons or to suspend it until the important reasons have been clarified. Good cause shall be deemed to exist in particular if the Club member provides incorrect data during registration, transfers or assigns benefits from Club membership to third parties or otherwise misuses Club membership (e.g. for commercial purposes). In the event of termination for good cause, all claims and benefits arising from Club membership shall lapse with immediate effect.

4. Final provisions

4.1. The exclusive place of jurisdiction for all disputes with entrepreneurs arising from this contract and for consumer transactions where the consumer is neither domiciled or habitually resident in Austria nor employed in Austria at the time the action is brought shall be the court with local and subject-matter jurisdiction for 1010 Vienna.

4.2. The substantive law of the Republic of Austria shall apply exclusively, excluding the conflict of law rules and the United Nations Convention on Contracts for the International Sale of Goods. In the case of consumers, this choice of law shall only apply insofar as mandatory provisions of the law of the country in which they have their habitual residence are not superseded.

Vienna, on 7 October 2024